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Q: I cancel the order, but why I still didn’t receive the refund?
A: It needs 3-20 working days for Ali express to process the refund, to be patient.
Q: What is our return policy?
A: If the hair has some quality problem, we will accept the return within 7 days after finishing the order.
if you don’t like the hair, but there is no quality problem, you can return the hair within 7days, but you need
to pay the shipping fee.
Q: How long does it last?
A: This hair can last for a long time depending on how you maintain it. Treat it like your own hair and take very
good care of it, hair texture could behold well after washing.
Q: Can the hair be dyed or bleached?
A: The wigs can not be dyed or permed. Please do not try it.
Q: What’s the best temperature for flat iron or curling iron?
A: We recommend 160~180 Celsius degrees or 320-350 Fahrenheit degrees! Even human hair can be burned. If
the temperature is too high without proper time control. Heat protection products will be recommended during
Q: Why the color is not the same as the description?
A: The difference in color might be caused by some reasons like lighting, background, color reflection in the
monitor, etc. However, if you think the item you receive is wrong, please contact us ASAP, we will solve it for you.
Q: Does the hair shed a lot?
A: Some friends may complain about shedding after they run through the hair with fingers. Usually, it won’t shed
if you run through it gently.