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Q&A
Q1:Do I still need to pay customs duties when shipping from Europe?
According to the EU Policy, custom duties are not included in the item price. If the item is shipped from Spain or Poland, we declare the actual item price on the package.
Q2: Where is the Israeli warehouse?
The Israeli warehouse is located in Cyprus. We declare products differently depending on the value of the item.
Q3: Can I provide receiver information in a local language other than English?
Since the requirement from logistics providers, we need the receiver’s full name and address in English if you selected shipping from China.
Q4: Could it ship to Canary Island?
Due to customs clearance issues, we currently could not ship to Canary Island and other islands, the island with a zip code of 35, 38, 52, 52, please do not place the order, we are welcome buyers to place an order other than the places we mentioned above.
Q5: Do I need to provide a tax number?
For Brazilian customers, please provide your personal CPFNumber when you place an order.
Q6:Can the robots work on dark carpets?
Like all other robots, the robot vacuum cleaner could not work on the dark floor. If your carpet is dark, the machine default as an obstacle, and avoid this area. Besides, the robot is designed with double anti-collision, infrared detection, and a front bumper. The walls and furniture are dark, machines might collide with them due to the miss detection.
Q7: Can I add any detergents to the tank?
Do not add liquids other than clean water to the tank, W400 has specialized detergent Please check ourRobot Accessory List.
Q8: Can I order a plug other than US or EU?
Yes, please leave a note before placing an order, we will send the proper adapter or converter according to the receiver’s region.
Delivery month to Israel with Israel! 104 Shek-tax! Packing is excellent, on recharging! I’ll add a tip.
very bad! had to pay custom for no reason after chosing same county delivery
Vacuum cleaner meets your job, collects brudy floor with pretty accurately. Only minus not Radzi wearing for carpet with black inserts, lost out there. Shipping from Poland in 3dni, so as the description.
Shipment came very quickly. All like please. Vacuum cleaner is super, very well and carefully odkurza and has what to do because home sa two dogs.
All OK
I wanted to say a big THAnk You for your fast delivery! I received a Christmas present for my mom:) I ordered the robot on Tuesday and received it on Thursday.
okkkk
Fast Delivery
Very good product
I ordered not this model. Sent back was
works very well
I am very satisfied
Delivery in three days of order. We are PS
Honest store! Product without comments!!!! Recommend to everyone… but was taxed at 100% of the purchase
Goods consistent with the description
As in the description
Unfortunately noisy. In the description it’s not said.
Not received, but the store was very responsive
All working. Enough high, but as komuś don’t mind is super!!
Great product
Everything is well packed and intact. Works, sometimes clears and drives in a circle. Let’s see how it will be
The product looks good shipping pretty fast let’s see if from here to time the battery is still OK
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By aora everything ok
Not bad product for its price .
Is as the description, besides that arrived in 2 days, not 3. Super doing job, cats all the time rozmyślają and obserwują something what self the moves. Robot combines with the application. Full power control suction, podjeżdża under quite thick carpet.
ניראה good only קיבלנו same מנסים check it another week אכתוב audit builder
Super fast! Everything works perfect so far, very happy with my purchase thank you very much
ALL OK!!
Super. Works
Consistent with the description. I am happy
Much like the robot. The maximum power only take 30min More or less.
Super fast shipment. Goods safely packed. Damage only that in the description brakło dimensions robot Bo 11,5 cm is pretty much regarding the height. For it plus the ability to adjust the pressure suction and large tank capacity. For hard floor super. I am happy.
Pack came within 3 days, vacuum cleaner work, is great, przejeżdża by skirts, super recommend equipment.
Sucks up very well, it runs well with the app, the only flaw is a little noisy, though it’s worth making the purchase
Product as described by the store. That’s if I got it with a hit in the box. I’ll go check if there’s a problem
Recommended vacuum cleaner, you can use the app to see that it’s been vacuuming, if it’s true it cleans more or less everything but let’s not wait for a perfect mapping and But for homes especially with pets it is ideal to help with cleaning. It has No point roller in its favor so that the hairs of the dog or humans are not licenced. For putting a but quite im per tante is very high, it doesn’t go under a small salon table, on some radiator it can get stuck (it’s passed) keep it in mind about your needs. It has a tank where it keeps everything it picks up big which is an advantage and noise makes like any normal vacuum cleaner, I put it when I get out of the House (once it has s controlled where it can be stuck and you take away the clear obstacle) if I would buy it again.
As narazie all works, odkurza
Perfect, it’s the second I ask and the previous one is 4 years old and it works ok
For spectacular moment
Spełnił my expectations. Very glad with purchase. Product worthy command.
Not yet proven
Robot working properly, odkurza pretty dokladnie, Radzi wearing with carpet. For a while the present I am very satisfied
Great robot! Works great in my small apartment, the app is working without problems, pairing was simple and quick, I can control the vacuum directly from app, also can check history of cleaning and the information about vacuum. I definitely recommend to anyone looking for a great value vacuum robot.
⭐️⭐️⭐️⭐️⭐️
good robot,works very well,only noisy.
I am under wraże niem. Kupiłam for 160 dolcow on stock. Collects accurately. Not obija about the furniture. Pretty quiet. Battery lasts for several times (flat Ca 50 meters.) most importantly not I have already fly with brush and zmiotka 😀
He has arrived in just 48 hours and in perfect condition. I ‘ve already been able to test and unify perfectly and as soon as you ‘ve spent the battery you ‘ve searched the charging base. I even set him up to see if he detected it right and moved a few centimeters of place the loading base, and at first he went to the place where the loading base was at first, But seeing that it wasn’t there he moved a little towards the center of the room to detect it and instantly headed to the place where I put it and connected perfectly. So for now I have to say that the first impressions have been very positive. I will add further comments later on about my overall experience with this robot
Good value. Doesn’t do a perfect job cleaning, but certainly good enough. And seems well built.
Abosulety great. We’ve turned it on for 5 minutes and it already cleaned half the living room. App works great as well
Odkurzac for Polish przyszedl in 2 days! All dziala. Super packed, child play simple steering. RECOMMEND
Very quick delivery from Poland to Bulgaria.
fast delivery, only one week from PL to BG. Good working, more powerful than others.
It works great and has plenty of room for dust, it’s great for price Which has
excellent
I am very satisfied. Fast delivery. Complies with the description. It remains to test its efficiency and reliability.
It was Trafny purchase. If someone still there is no recommend. Robot working correctly.
For now everything’s fine. It has No center roller but having more suction power vacuum well. The waste basket is quite large, but I don’t think it will be able to contain as much residue as it is in the A4s
Communication with the store was wonderful. I got the vacuum cleaner very cheap for different offers and it’s going great. I recommend the seller and brand.
All seems fine. Works and wyglada so as it should. For this moments I am glad. Consistent with the description. Recommend
Perfect
Super! I am mega satisfied. Meets My expectation in 100%. Thank you
Shipment dotarła within 3 working days. Copy bought mom, because pozazdrościła me such equipment. Oby acted her as well as me. I hope you will be so glad like me, because I am under the big impressed this what can this robot. Definitely wystawię extra feedback for some time.
It’s the fourth team he bought from this brand. Now I ‘ve preferred it to be just a vacuum cleaner.